Job Description
Description:
At Shoppers Supply, the sporting goods department is built on expertise, trust, and a genuine passion for the outdoors, and we’re looking for a friendly face who knows their products, earns customer confidence, and takes compliance as seriously as customer service.
Why You’ll Love This Job• Be the go-to expert in a department where your knowledge genuinely matters.
• Work alongside a team that shares your passion for the outdoors and sporting goods.
• Enjoy employee discounts on products you already use and love.
• Stay sharp with ongoing product training, vendor education, and compliance updates.
• Build real customer relationships grounded in trust, safety, and expertise.
What You’ll Be DoingCustomer Service & Sales
• Greet and engage customers with professionalism and enthusiasm, creating a welcoming environment.
• Walk customers to products and provide detailed, knowledgeable guidance on firearms, ammunition, and outdoor gear.
• Assist customers in selecting gear that fits their lifestyle, experience level, and safety needs.
• Deliver a confident, service-first experience that builds trust and keeps customers coming back.
Firearm Sales & Compliance
• Follow all firearm sales procedures and ATF regulations with precision and consistency.
• Complete ATF Form 4473 accurately and ensure all documentation is properly secured.
• Verify ID and eligibility requirements for all regulated purchases.
• Maintain accurate physical and electronic records, including full proficiency in both digital and paper-bound book recordkeeping.
• Participate in regular firearms compliance training and testing.
• Protect customer and transaction confidentiality at all times.
Merchandising & Stocking
• Keep shelves stocked, clean, and well-presented at all times.
• Ensure signage and pricing is current, accurate, and clearly visible.
• Assist in building seasonal displays and end caps.
• Communicate low stock and reorder needs to Buyers proactively.
Product Knowledge & Training
• Stay current on firearms, ammunition, and gear specifications, features, and uses.
• Participate in vendor and store-led product training to continuously sharpen your expertise.
• Compare features, uses, and value across product categories to guide informed customer decisions.
• Stay up to date on changes to state and federal firearm regulations.
What We’re Looking For• Minimum of 1 year of experience in firearms sales preferred.
• A strong working knowledge of firearms and related accessories.
• Solid understanding of firearms safety and compliance regulations; additional training will be provided as needed.
• A customer-focused, sales-driven mindset with excellent communication and interpersonal skills.
• High attention to detail, especially when it comes to compliance documentation and regulated transactions.
• Ability to thrive in a fast-paced environment while staying accurate and composed.
• Passion for the outdoors, sporting goods, or hunting and shooting sports.
Requirements:• Ability to lift up to 50 lbs. and occasionally lift or reach merchandise overhead.
• Physically able to stand, bend, stoop, and move throughout the department for extended periods.
• Must be available for evenings, weekends, and promotional events.
• Adhere to all store safety guidelines and procedures.
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